Frequently Asked Questions

What is a PHIX?

PHIX (formerly known as Paso Del Norte Health Information Exchange) is a nonprofit that streamlines the flow of your health information between health care providers. With PHIX, your health information is safely stored in your Community Health Record.  All of your health information, including lab results, imaging, and prescriptions, is in one place.

How can PHIX help me?

In the past, health providers shared your health records by telephone, fax, mail or limited computer networks. It was time consuming, and not the most reliable.

Today, your doctor can locate your health records in a matter of minutes with PHIX. The better flow of information between your doctors, labs, and pharmacists gives your doctor a more complete picture your health concerns.

If your doctor refers you to a specialist, your health record is already in the system. That means no more second-guessing the names of your medications and no more duplicate lab orders.

If you have an emergency, your health record is already in the system. Your doctor has immediate access to your allergies, diagnoses, and medications. That means no more answering the same questions again and again.

What information will be shared?

Your providers determine what information will be included in your Community Health Record. This information may include:

  • Diagnoses and treatment
  • Allergies and drug reactions
  • Medications and immunizations
  • Lab and x-ray results
  • Other clinical reports

Special consideration is given to sensitive health information. PHIX makes every effort to ensure that your sensitive information is blocked from inappropriate viewing.

If you have concerns about your sensitive information, talk to your provider.

Who can access my information?

Your health information will only be accessed on a need-to-know basis.

Your providers will have access so they can provide better care.

Limited information may be used for community health purposes to identify health trends and assess service needs. However, you will never be personally identified for community health purposes.

The PHIX team will only have access to your information to provide technical and administrative support. PHIX will not sell your personal information for any reason.

Is it secure?

Yes. PHIX is committed to protecting your information. We follow all federal and state guidelines, including HIPAA, to make sure that only authorized users have access to your data.

You have the right to request a copy of who has viewed your Community Health Record by contacting PHIX at

Do I have to participate?

No. You can choose whether your information is shared in this system.

The decision not to participate is called “opting out.” If you opt out, your health information will not be available through a Community Health Record. Only your name, address, gender, date of birth, and opt out status will be viewable.

Your decision to opt out will not affect your ability to receive healthcare. It applies only to sharing your information through PHIX. It does not affect other authorized sharing of health information between your providers.

To opt out, click, download, print and complete the  “Opt-Out” form .

Can I change my mind later?

Yes. You can opt out at any time. If you change your mind and want to participate, complete a “revocation of opt-out” form.  Click, download, print the Revocation of Opt-Out form).

Can I amend my health information?

PHIX is happy to assist with any requests to amend health information.  However, all amendment requests must be reviewed and completed by your healthcare provider.  PHIX does not participate in the decision on whether or not to amend a record, but PHIX will forward amendment requests to your provider.  Please call PHIX at (915) 242-0674 for more information on this process.